Policies

game baji's Privacy Policy

A clear and detailed explanation of how your personal information is collected, used, and kept secure.

Last updated: January 2025

1. Introduction and Scope

game baji places the highest priority on protecting the personal information of its users. This privacy policy applies to the gamebaji.cam website and all services connected to it. When you register on our platform, place bets, play games, or use our services in any other way, you are considered to have accepted the terms of this policy.

For full details on the terms and conditions governing the use of game baji's services, please read our Terms and Conditions, which cover account management, bonuses, and other service-related rules.

This policy applies to users residing in Bangladesh. game baji believes that data protection is not merely a legal obligation — it is a commitment of responsibility towards our users.

2. Information Collection

game baji collects information from various sources. The categories and methods of collection are described below.

2.1 Information You Provide Directly

  • Full name and date of birth
  • Mobile number and email address
  • Password (stored in encrypted form)
  • Identity document details — National ID (NID) or passport number, required for KYC verification
  • Payment information — such as bKash, Nagad, Rocket, or Upay account numbers
  • Bank account details, if transactions are made via bank transfer

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically. This includes:

  • Device type, operating system, and browser information
  • IP address and approximate location
  • Page view history, click patterns, and session duration
  • Referral source — how you arrived at the site
  • Information collected via cookies and similar tracking technologies (see section 5)

2.3 Transaction and Gaming Information

  • Deposit and withdrawal amounts and dates
  • Betting history, win and loss records
  • Details of bonus and promotion usage
  • Game preferences and spending patterns
game baji never collects or stores your full payment card number or banking PIN/password.

3. Purpose of Using Information

The information collected is used for the following purposes:

  • Account management: Completing the registration process, verifying identity (KYC), and keeping login secure.
  • Service delivery: Running core services such as betting, gaming, deposits, and withdrawals smoothly.
  • Customer support: Resolving your issues via live chat or email.
  • Fraud prevention: Detecting unusual transactions, preventing multiple account creation, and ensuring platform security.
  • Personalised experience: Displaying games and offers based on your preferences.
  • Communication: Sending important updates, security alerts, and promotional messages — you may unsubscribe from promotional messages at any time.
  • Analysis and improvement: Analysing user behaviour to improve service quality and develop new features.

game baji never uses your information for the purpose of selling it.

4. Sharing Information with Third Parties

game baji generally does not sell, rent, or transfer your personal information to third parties for free. However, information may be shared in the following cases as required for service delivery:

4.1 Service Provider Partners

Certain third parties are involved in payment processing, technology infrastructure, game providers, and customer support. Only the necessary information is shared with these partners, and they are required to comply with game baji's privacy standards.

4.2 Legal Obligations

In the event of a court order, government directive, or other legal requirement, information may need to be provided to the relevant authorities. In such cases, we will make every effort to notify you in advance where possible.

4.3 Fraud Prevention

If there is reasonable suspicion of fraud or misuse from an account, limited information may be provided to the relevant authorities for investigation purposes.

game baji does not share your personal information with any advertisers or third-party marketing agencies.

5. Cookies and Tracking Technology

The game baji website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

5.1 Types of Cookies

  • Essential cookies: Required to maintain login sessions, ensure security, and keep core functionality working. Disabling these will prevent the site from working properly.
  • Functional cookies: Remember your preferences, such as language selection and display settings.
  • Analytical cookies: Used to understand how users interact with the site — this information helps improve the service.

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling certain cookies may cause important site features to stop working and may limit your experience.

6. Data Storage and Security

game baji has put in place technical and administrative measures in line with industry standards to keep your information secure.

6.1 Security Measures

  • SSL encryption — keeps data secure during transmission
  • Passwords stored in encrypted format — no staff member can view your password
  • Two-factor login protection via OTP
  • Regular security audits of servers and databases
  • Access controls — only authorised staff can access the information they need

6.2 Data Retention Period

All information is retained while your account is active. After account closure, some information may be kept for a defined period to meet legal obligations, prevent fraud, and resolve disputes. When no longer needed, information is securely deleted.

6.3 Data Breach

In the event of a data security breach that could put your information at risk, game baji will notify the affected users as quickly as possible and take the necessary steps.

7. Your Rights

As a game baji user, you have the following rights over your own information:

  • Right to access: You can find out what information game baji holds about you.
  • Right to correction: You can request that incorrect or incomplete information be corrected. Much of your information can be updated directly from your account settings.
  • Right to deletion: In certain circumstances you can request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.
  • Right to restrict processing: You can request that your information be used for certain purposes be stopped.
  • Right to opt out of promotional communications: You can cancel your subscription to marketing messages at any time.

To exercise these rights, please contact our customer support team. For more information about our support, see the Frequently Asked Questions (FAQ), which contains answers to common questions about accounts and information.

8. Protection of Minors

game baji strictly refrains from providing services to anyone under the age of 21. This is not only a legal requirement but also our commitment to the protection of minors.

Age is verified during the registration process, and any attempt to open an account by someone under 21 is rejected. If it is found that information about a minor has been collected in any account, it will be deleted immediately.

To read our detailed guidelines on responsible gaming, visit our Responsible Gaming Policy, which covers gambling controls, setting limits, and how to get support.

9. Links to External Websites

The game baji platform may sometimes contain references to third-party websites. game baji has no control over the privacy policies or data protection standards of these external sites.

You are advised to read the privacy policy of any third-party site before visiting it. game baji is not responsible for the data practices of these external sites.

10. Changes to This Policy

game baji may update this privacy policy from time to time due to service improvements, legal changes, or other reasons. When changes are made, the "Last updated" date at the top of the page will be revised.

For significant changes, registered users will be notified by email or through a notification on the platform. If you continue to use the service after a change, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.

11. Contact

If you have any questions about this privacy policy, wish to request access to or correction of your information, or need assistance with any other matter, please get in touch with us.

Customer support: Available 24/7 via live chat and email

Support language: Bengali and English

Email:

[email protected]

Requests relating to information will be responded to within a maximum of 30 working days of receipt.